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High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)
I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and battery life has been dreadful as a result.
Anyone else experiencing this?
All my files are fully synced so I have no clue what files Dropbox keeps re-syncing and why over and over again. I've rebooted, turned Dropbox on and off. Pretty much everything I can think of other than deleting and reinstalling the desktop app.
Any suggestions? Thanks.
Hi Everybody,
I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!
Regards,
Ben
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Same intermittent syncing issues here on MacBook Pro on MacOS 12.3.1 and Dropbox 145.4.4921. The monitor app also shows an high energy consumption without any activity. From time to time Dropbox starts to Sync "something", then is going back to normal status. It seems syncing "online only" files located somewhere in the Dropbox folder, in no particular order, updating the "last modified" date of folders and files.
I understood what was going on. Dropbox was syncing online only files with the new framework I guess, since online only files now have "zero byte" dimensions. In previous Mac OS 11 smart synced files had dimensions other than zero. Now the syncing process seems done, and I notice no other issues so far. I am on Apple Silicon M1.
- Same issue. Dropbox is draining my battery
Same here. Support ticket opened.
I have had this issue since the 12.3 update. Dropbox is essentially unusable on my work machine, because even when not syncing it maintains 99% on at least 1 core in activity monitor. I have excluded 100% of my workplace share folders in hope to be able to access my personal files, but I have to leave the agent off until I can leave the room. Once it's on the fan is at 100% even when it's doing nothing.
Let me point out that I have been subscribed with a Pro account personally since 2011. I use dropbox on M1 macs, a Mac Pro and linux systems and have never had more than a nuisance type issue with syncing. The current state is unacceptable.
- Megan
Dropbox Community Moderator
Hey guys, happy Wednesday!
Feel free to share with me your ticket numbers, so I can locate them on our system, and pass my comments while making sure your issue is being worked on.
Reminder that you can open a ticket by contacting our support team. If anyone has any trouble, let me know and I'd be happy to help!
Same problem here, it keeps re-starting the sync process several times a day reaching 200%+ of CPU.
Hey Hannah. Yeah, I contacted support. Here's the ticket:
#16848708
- Megan
Hey will-1000, sorry to jump in here and thanks for the ticket number!
I passed your comments to our Support agent assisting you with this. It'd be the best case scenario to reply back there, with any additional info you'll notice. That way they can troubleshoot immediately if there's a need.
Of course, you can also report and update back on this thread too.
I hope this helps!
