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afrey25
4 years agoHelpful | Level 6
High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)
I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and battery life has been dreadful as a result.
Anyone else experiencing this?
All my files are fully synced so I have no clue what files Dropbox keeps re-syncing and why over and over again. I've rebooted, turned Dropbox on and off. Pretty much everything I can think of other than deleting and reinstalling the desktop app.
Any suggestions? Thanks.
Hi Everybody,
I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!
Regards,
Ben
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- gavineadie3 years agoExplorer | Level 4
No Jay, I just deleted it. Since "~/Dropbox" was created and fully filled from an online copy by reinstalled "old" Dropbox, I assumed "CloudStorage/Dropbox" was an irrelevant artifact of the "new" Dropbox.
- t0ny3 years agoNew member | Level 2
I have the exactly same experience on my MacBook Pro M2 after upgrading to macOS 13.3 yesterday.
Dropbox is v171.3.6135, beta.
- fileproviderd process is at 110% CPU
- Most of the apps that use the content from Dropbox folder are just beachballing for an indefinite amount of time
- First noticed it yesterday while trying to attach some files to an email from Firefox (and later Safari): trying to open a file browser to choose a file hangs and never completes. Now trying to work with some music project files I have in Dropbox and my music software also hangs for 10 minutes already. Never happened before.
- Finder seems to work just fine
- Dropbox status is jumping between "Syncing" and "Syncing 1 file"
Let me know if I can provide any more info.
- Megan3 years ago
Dropbox Community Moderator
Hi t0ny, thanks for posting here!
Keep in mind that following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete.
There are some things you can check to ensure that the migration and the re-sync is still progressing and not stuck.
Click the Dropbox icon in the menu bar at the top of your screen.
Take note of the time and the number of files that are currently syncing—this will be displayed at the bottom of the window that appears.
Wait a while then repeat step 2. If the number of files that are syncing has reduced, then it may be worth waiting a little longer to see if the syncing completes.
If the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article . Note that we do not recommend re-installing the application if the migration is still in progress.You can leave your computer running for a while. with nothing else running, in order to give some time for the migration to complete.
Keep me posted on any updates you might have!
- cquintero13 years agoNew member | Level 2
I have the exact same issue. Frustrating that it's taking them so long for a fix
- BenDBX3 years ago
Community Manager
Hi Everybody,
I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!
Regards,
Ben
- gio183 years agoExplorer | Level 4
Yes, it is. Dropbox is still "syncing 1 file" forever. I can work properly only on another User on my Apple M1 Pro that is not logged in Dropbox.
Processes rtcreportingd and fileproviderd are still using above 100% of CPU on my original User. I am running v181.4.5678 and Ventura 13.5.1.
All open-and-save panels get often stuck with all apps (finder, word, excel, preview...) and the only way to have files opened and/or saved is to kill those two processes (tcreportingd and fileproviderd) that, indeed, get back to over 100% in seconds. My Dropbox folder is very large (approx 500 GBs)
- Nancy3 years ago
Dropbox Community Moderator
I’m sorry to hear you’re still having trouble with this, gio18.
There was recently a newer desktop app build released. Can you please update your Dropbox app and let me know if it makes any difference at all?
If not, we’ll check this further.
- dragonxuser13 years agoExplorer | Level 4
I am having the same issue. Started when upgrading from OS Monterey to Ventura. M1 mac. The status toggles between "updating files" and "updating 1 file". Ive let it update over 24 hours to no effect. I understand some file system updating needs to occur. Is there a point where letting the computer run no longer is helpful? Id prefer to not let my computer fry indefinitely if the system is hung up or just spinning its wheel.
- Hannah3 years ago
Dropbox Community Moderator
Hey dragonxuser1, sorry to hear about this.
Have you restarted Dropbox or your computer ever since this started occurring?
- dragonxuser13 years agoExplorer | Level 4
The backup seemed to never recover and It routinely crashed Finder in mac. Even when restarting computer itself and yes i restarted dropbox a number of times. Would either say connecting components or synching 1 file. But all the while any attempt to use finder would lead to a full system lock up via finder freeze up. The only option ultimately was to do a complete computer wipe and reinstall. But at least my files are backed up by dropbox.... Definitely a frustrating and very time-consuming experience. I would have appreciated a warning there could be issues when the dropbox app recommended changing over to this new file structure.
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