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John G.23's avatar
John G.23
New member | Level 1
11 years ago

How to fix: Dropbox error 401

When trying to sync from items in mSecure between iPhone6 and iPad, It says "Dropbox Error The operation couldn't be completed (dropbox.com error 401)
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Mariedb's avatar
Mariedb
Icon for Dropbox Staff rankDropbox Staff
11 years ago

HI there!

It seems that the error that you see has to do with some characters in the names of files that are unsupported by Dropbox. You will have to rename these files to sync them.

You will find our more about unsupported characters here:

https://www.dropbox.com/help/145

I hope this helps!

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