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I can’t create new folders or move existing ones from my root Dropbox
This new file system for teams is absolutely awful and workflow-destroying. We can no longer create new folders or move folders on the root of the dropbox. That such a basic feature. Whenever I want ...
Hi Wayne! Thank you so much for sharing this feedback with us. We're actively working on improvements to both of these experiences, based on your feedback. In the meantime, if you right click at the top-level, you should have a "Create folder and share" option. It will redirect you to web to complete the folder creation, but you should be automatically signed in, which hopefully makes it a little less onerous. I will share an update here as we make improvements. Thank you again for your feedback, we really appreciate it!
Hi Nada,
Sorry for the delayed reply, only just seen this.
Attached are two screenshots, one of the options i get in my root folder, and the other inside a sub folder.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey daveyp and Viveca, thanks for the screenshots and the additional info.
I just wanted to confirm that this is expected behavior.
Top-level folders can now only be created from our website, however, we've passed your feedback along to our team, so we appreciate you taking the time to reach out.
Let me know if you have any questions.
Thank you for replying. That's a horrible decision. Please fix it.
Also, it doesn't completely address the question. I had tried creating top level folders from the website, and it didn't work there either. I tried on Firefox and Chrome from two different members' accounts. I could not create top level folders or move existing files or folders to the top level. I actually can now, but this function did seem to be broken for quite a while.
In any case, please restore the ability to do this from Finder. The OP was correct that this is absolutely awful and workflow-destroying. Thank you.
This is not expected behavior. Our business has been using Dropbox for years. What we expect is for it to work at least as well as it has always had, not to become unusable after upgrades.
We keep trying to find workaround for this horrible loss of function, and Dropbox is thwarting us at every turn. I made top-level folders online so we would have them to rename. But when one member of the team renames them, they don't re-name for the other members. And when we rename a folder in the finder, it allows us to type the new name but then changes it back to the previous name. It's unusable.PLEASE FIX DROPBOX SO IT'S COMPATIBLE WITH THE FINDER AS IT ALWAYS WAS!
Thank you.
- Thank you for passing on the feedback.
To add another example of the problems it causes. Within our folder structure we have an archive folder in which put old projects, to keep the root uncluttered.
Previously I could simply drag projects in to that archive folder to move them when they were finished. Now I have to go on to the admin console, copy them (duplicating the storage usage) then in order to delete the original copy I have to use Dropbox archive function, wait for that to complete and then delete it from the archives section of the website. I also have to verify that the copy worked too. This is so very long winded and also creates risk of data loss. This is absolutely NOT expected behavior. Whomever created this system does not use the product. This is causing lost time and productivity, and is adding stress and frustration to our team. The sell for me was Dropbox's ease of use. This makes your product unusable, and if it does not change pretty **bleep** fast, then I will change to another solution.
Adding: I am the administrator on our account, and I still don't have full acccess and capability over our files.
