I can't access my backup files, after Dropbox asked for a backup update

correction: I cannot access my files on other devices.

Hi cbshaffer, you can disable the Dropbox Backup by following these steps. This way the files will return to their normal locations, and then you can continue to use Dropbox using the normal method, by moving files into the Dropbox folder as needed.

Thank you, Jay. When I move the files to the Dropbox folder, I can access them from other devices. phew! However, they are not on my laptop any more. Yes, they are available offline line on Dropbox, but something has changed. I used to be able to have them on my laptop AND they would be synced on Dropbox. I would like to be able to keep my files on my own laptop and have Dropbox sync for back up (with access to all devices). Is this possible? If not, why not? What are the other options? Thanks again for your help! 🙂

Any files in the Dropbox folder should be synced to the site. Are you referring to files in another non-Dropbox folder?

It's confusing. I see two Dropbox files in my File Explorer. One has a green circle with a check mark on the blue DB icon (in the folder that is the name of my computer) and the other DB folder is at the top and doesn't have a green circle (it's in the Desktop folder). They both have the same few files in them. Which one do I put the files in that I what to sync. 
I also see my Documents folders in the same two folders (Desktop and the name of my laptop). So which Documents folder do I move to which Dropbox folder?

Hey cbshaffer - sorry to jump in here, but could you maybe send us a couple of screenshots to make sure we're on the same page?

I have similar issues. My family was using mobiles to access what they have on the computers, now it is gone. Working with Backups is no-go, and I didn't find an option to move Downloads and other folders from MAC to Dropbox to sync them - Mac keeps overriding them. This would be a great workaround - backup is backup, sync is sync. 

Hi, 

this is connected to new BACKUP option which actually an aphasia. 

When new Backup is enabled, your Desktop/Documents/Downloads folder from MAC are unable to sync. 

My Family was using Dropbox Mobile app to access whatever they had on the computer, and now this option is gone. 

This is something that is really needed and I need to find a solution. 

If backup is backup, please enable those folders to sync - right now it is not possible. You need to create a separate folder on Dropbox to sync. 

But this is not what it was before. 

Please restore or enable this option!

Hey _voy_ - thanks for taking the time to share your thoughts on this with us.

Your feedback has been noted in our system and you can let us know if you have anything else to add.

Mark me for the same feedback as _voy_.