I can't find a folder that was shared with me by my photographer.

Hey hemarajrevathy welcome to our Community!

Was it a shared folder that you were added to using your email address, or a shared link?

Have you tried accessing your account's sharing tab to see if you can find the folder there? Is it possible that the photographer unshared the folder?

Keep me posted, and we'll take it from there!

hemarajrevathy wrote:

My wedding photos and videos were shared with me via a Dropbox folder by my photographer. However, when I tried to download the folder recently, I couldn’t find it.

Check your Sharing page to see if the folder is still listed.

If it's not listed there, the photographer may have unshared the folder, which could cause you to lose access to it. When you receive a shared folder, it's not permanent. It lasts as long as the owner of the folder maintains it. When they no longer need the folder they can unshare it, and choose whether or not to allow other members to retain the files. If the intent is to keep the files indefinitely, you need to make your own copy of the files in your own folder.

If you don't see the folder on your Sharing page, and you don't see anything in your Events or Deleted Files, then you would need to contact the photographer and ask them to share it with you again.