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Explorer | Level 3

10 days ago

I can't open a shared link due to a "For some reason the file load failed" error.

I have error with this link

[link removed]

9 Replies

Hannah
Dropbox Staff
10 days ago
Hey ming3838, thanks for joining us on the Dropbox Community.

Can you give us some more info on the error you're getting? What does it say?

And is this a link someone else sent you, or did you create it?

Let me know and we'll go from there.
- ming3838
  Explorer | Level 3
  10 days ago
  The error is this, "For some reason the file load failed If it was a coincidence, it may be enough to refresh the page. You can also ask for assistance.", a famous music artist, on his site has put the dropbox link to be able to download the file in question.
  - Hannah
    Dropbox Staff
    10 days ago
    Thanks for the update, ming3838.
    
    I'm assuming refreshing the page didn't work, so I'd suggest opening the link from a different browser or a private browsing window as well, to see if it helps.

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