Forum Discussion

mcastellanos-smedleys's avatar
mcastellanos-smedleys
Explorer | Level 3
2 years ago

I can't open/edit/upload files inside my desktop app

hey there, I've been having a lot of sync issues with the desktop app lately. I have had to restart the computer to the point of having to reinstall the app to get a good sync process on my compute...
desktop
sync
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

How large are the files you're trying to preview or edit on your machine?

mcastellanos-smedleys's avatar
mcastellanos-smedleys
Explorer | Level 3
2 years ago

Each file is around 10MB. I use Dropbox as my main file repository to store a wide variety of files related to projects, which are organized and classified into folders.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the details, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!