I have in the past been able to right click a file or folder and get the option to "Copy Dropbox Link". As of about a week ago, that option stopped showing up. How do I get it back?

Hi, Yes, I've been contacted by someone from Dropbox Support called Jackie, I sent a few screenshots and the problem got fixed. It's worth sending them an email and get in contact with them directly.<support@dropbox.zendesk.com> - their email address. I hope this helps.

Hi, Have you been able to fix this? I have the same issue... Thank you,Diana

Hi there, TEKma1980! Could you please confirm that the desktop app is running and that you can see the Dropbox icon next to your desktop’s clock? If so, could you please send me a screenshot (omitting personal info) of what it reads when you hover over it? Thanks in advance!

Hi Lusil,I also have the same issue. Since resetting my dropbox password a week ago (the account got hacked), I can no longer see the 'Copy dropbox link' when I right click a folder on my desktop app. I am running a Mac and have done all of the things sufgested so far (unlink, relink account, reinstall dropbox, relaunch finder app, restart computer, unsync and resync folder in preferences, etc, etc.). Can you give me any otehr possibles solutions? Having to go into the web dropbox is time consuming inorder to share multiple files and folders. Many thanks

thylacinedesign wrote: I also have the same issue. ... I am running a Mac Is Finder Integration enabled?

I can't see the option to "Copy link" from my desktop app

15 Replies

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Lusil
Dropbox Staff
7 years ago
Hi there, TEKma1980!

Could you please confirm that the desktop app is running and that you can see the Dropbox icon next to your desktop’s clock? If so, could you please send me a screenshot (omitting personal info) of what it reads when you hover over it?

Thanks in advance!
thylacinedesign
Explorer | Level 3
7 years ago
Hi Lusil,
I also have the same issue. Since resetting my dropbox password a week ago (the account got hacked), I can no longer see the 'Copy dropbox link' when I right click a folder on my desktop app. I am running a Mac and have done all of the things sufgested so far (unlink, relink account, reinstall dropbox, relaunch finder app, restart computer, unsync and resync folder in preferences, etc, etc.). Can you give me any otehr possibles solutions? Having to go into the web dropbox is time consuming inorder to share multiple files and folders.
Many thanks
Rich
Super User II
7 years ago
thylacinedesign wrote:

I also have the same issue. ... I am running a Mac

Is Finder Integration enabled?
thylacinedesign
Explorer | Level 3
7 years ago
Yes - Finder Integration is enabled for Dropbox
Lusil
Dropbox Staff
7 years ago
Thanks for confirming what Rich asked and for the initial troubleshooting you did - awesome work!

Could you also let me know if the desktop app is running and up to date by checking what the Dropbox icon reads when you hover over it?

Thanks in advance, thylacinedesign!
MarthaBryce
New member | Level 2
7 years ago
Hi
This is a problem for me too. I can see the icon on my mac but just can't see the 'copy link' option anymore. This is so frustrating. How can I get it back?
Lusil
Dropbox Staff
7 years ago
Hey there MarthaBryce, sorry to hear that you're also having trouble with this.

As a first step, could you try quitting the desktop app and refreshing Finder?

Spoiler

More specifically, to do this:

Click on the Dropbox icon that's next to your computer's clock.

Quit the desktop app.

Open your Activity Monitor from your Mac Utilities folder.

Force quit out of the instances of the Dropbox app that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left.

Re-start Dropbox from the apps folder by double clicking on the Dropbox app.

Click on the Apple icon in the top left of your screen.

Select on "force quit".

Relaunch Finder.

If that doesn't do the trick, could you please send me a screenshot (without any personal info) of what your Dropbox icon shows when you hover over it?

Thanks in advance!
Walter
Dropbox Community Moderator
7 years ago
Hi all!

Could you let us know if you're still having this issue or if you resolved it at the end? If you did resolve this, what worked for you in the end?
DianaScutelnicu
New member | Level 2
7 years ago
Hi,

Have you been able to fix this? I have the same issue...

Thank you,
Diana
Walter
Dropbox Community Moderator
7 years ago
Sorry to hear you're also having issues with this too DianaScutelnicu - let's see what we can do now!

Just to make sure we're troubleshooting the right thing here, could you get me the desktop app's exact status as shown within your computer's system tray/menu bar?

If it's not running, you'll need to re-launch it or even re-install it Diana.

Let me know what you find and welcome to our Community!