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Cathy11's avatar
Cathy11
New member | Level 2
10 months ago

I can't upload files to the Dropbox site any more, why?

I used to be able to upload files to my Dropbox account by clicking Upload, clicking the file I want uploaded and then click the Open box. Now when I do all that, the open box is faded and won't let me click the button. This is on Google Chrome. I also tried it on Microsoft Edge and the same thing happened, but it does have an "Upload from Mobile" button that doesn't do anything. I have a free basic Dropbox account, and I am only using a quarter of my 2 MBs of storage space. Please help me with any suggestions. Thanks!

sync
upload
Web

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Cathy11, thanks for messaging the Community.

     

    Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

     

    Let me know how it goes!

    • Cathy11's avatar
      Cathy11
      New member | Level 2
      10 months ago

      Thanks for your suggestions. But, unfortunately I just tried all of those options and they didn't work. Any other suggestions?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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