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boomerace's avatar
boomerace
Explorer | Level 4
2 months ago
Solved

I can't upload/sync a file to my Dropbox account from my laptop.

Hi, I've been trying to upload a document to dropbox from my laptop so that I can work on it from my ipad. However, it seems to be stuck syncing and not loading. I've checked my firewall and it allow...
desktop
iOS
sync
  • Megan's avatar
    Megan
    2 months ago

    Hey boomerace!

    It might sound trivial but can you try to restart your device, and then follow the steps mentioned here?

    Let me know of any updates!

     

boomerace's avatar
boomerace
Explorer | Level 4
2 months ago

The dropbox icon is not in the corner and when i go to the start menu and search dropbox app, it will not open.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
boomerace wrote:

The dropbox icon is not in the corner and when i go to the start menu and search dropbox app, it will not open.

I'd suggest trying an advanced reinstall of the Dropbox application. Also, try to uninstall it through Control Panel/Uninstall a program, rather than through Settings/Apps.

  • boomerace's avatar
    boomerace
    Explorer | Level 4
    2 months ago

    Just tried that. Got the same message. Failed to uninstall

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hey boomerace!

      It might sound trivial but can you try to restart your device, and then follow the steps mentioned here?

      Let me know of any updates!

       

      • boomerace's avatar
        boomerace
        Explorer | Level 4
        2 months ago

        Honestly, I don't know what happened! I have done those steps several times with no luck. I would go through task manager and quit all programs running dropbox, then I would restart the computer and the same thing would happen. This time, everything loaded up perfectly. I even have the dropbox app symbol in the tray. Thanks guys!

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