Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

boomerace's avatar
boomerace
Explorer | Level 4
2 months ago
Solved

I can't upload/sync a file to my Dropbox account from my laptop.

Hi, I've been trying to upload a document to dropbox from my laptop so that I can work on it from my ipad. However, it seems to be stuck syncing and not loading. I've checked my firewall and it allow...
desktop
iOS
sync
  • Megan's avatar
    Megan
    2 months ago

    Hey boomerace!

    It might sound trivial but can you try to restart your device, and then follow the steps mentioned here?

    Let me know of any updates!

     

boomerace's avatar
boomerace
Explorer | Level 4
2 months ago

Just tried that. Got the same message. Failed to uninstall

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey boomerace!

It might sound trivial but can you try to restart your device, and then follow the steps mentioned here?

Let me know of any updates!

 

  • boomerace's avatar
    boomerace
    Explorer | Level 4
    2 months ago

    Honestly, I don't know what happened! I have done those steps several times with no luck. I would go through task manager and quit all programs running dropbox, then I would restart the computer and the same thing would happen. This time, everything loaded up perfectly. I even have the dropbox app symbol in the tray. Thanks guys!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      That's great to hear, boomerace, and thanks for keeping us updated on this!

      If you need anything else, let us know.

      Have a great day!

    • Theresa's avatar
      Theresa
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi boomerace​  and welcome to the Dropbox Community! I’m so pleased to hear that your file is syncing again and thank you for coming back to share your update. It’s always appreciated when someone takes the time to follow up, especially with syncing issues like this ✨.

      I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox. Now that everything’s working smoothly, I’d love to know... how are you finding Dropbox on your laptop? Do you have a favourite feature that helps with your workflow?

      Looking forward to hearing more,

      T 😺 (Dropbox Community Manager)

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!