I don't have the option to create a Word document in the Dropbox Android app

Question

I can't create a word document from either libreoffice or microsoft word from within the dropbox app. I select a "create or upload file" within db app on android and only an option to create a "text file" emerges. Please advise. This has been going on for months.

Megan · Answer

Hey adlbrk, let's jump right into this!&nbsp;
&nbsp;
Does this happen only when you use your Android device? If you try to create a file using our website, are you able to do so?
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Also, do you have the relevant LibreOffice or Microsoft app installed on your mobile app in order to do so?&nbsp;
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Let me know more, and we'll take it from there!

adlbrk · Answer

correct, just when I use android. yes I have libreoffice installed on android

Hannah · Answer

Thanks for the additional info, adlbrk.
&nbsp;
Can you try uninstalling both Dropbox and LibreOffice, restarting your phone and then reinstalling them, to see if that helps?

adlbrk · Answer

it never does...but will try it again

Megan · Answer

Take your time, and give us a shout when you give it a go adlbrk!&nbsp;

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I don't have the option to create a Word document in the Dropbox Android app

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