I don't see my external drive backup files, even though the backup is completed.

Welcome aboard the Community, borii! 

To make sure we’re on the same page, have you checked your Backup page online and none of your files are there?

Let me know and we’ll take it from there.

Yes. Only my folders are there. All my folders say 0 items.

Hey borii, have you restarted your computer, to see if that makes any difference?

If not, can you send us a screenshot showing that your backup appears as complete?

Here you go.

Thanks for that, borii.

This is strange, because it does show that the backup is almost 33 GB.

Can you send us a couple of screenshots showing the discrepancy between the actual hard drive and what you see on the backups page, please?

  I crossed out my folder titles for privacy but I have a lot of files and all I'm seeing on Dropbox is 0 items.

If you cannot see your backup files on your external drive even after receiving a notification that the backup is complete, there may be several reasons for this issue. First, check if the backup files are stored in a hidden folder or within a subdirectory that may not be immediately visible. Ensure that the external drive is properly connected and recognized by your computer, as connection issues could prevent the display of certain files.