Forum Discussion

chuchinh's avatar
chuchinh
Explorer | Level 4
6 years ago

I don't see the "Manage backup" option to disable the computer backup, what can I do?

I cannot turn off desktop sync. I have read your instructions: To turn off computer backup: Click the Dropbox icon in your system tray (Windows) or menu bar (Mac).  Click your profile pict...
Computer Backup
desktop
sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey mattdoherty91, thanks for nudging us on this thread. 

 

Could you send us a screenshot (without any personal info) of what the Backups tab shows?

 

Looking forward to hearing back from you!

Ajwa1's avatar
Ajwa1
Explorer | Level 3
6 years ago

Hello, 

 

I am having a similar experience with some of the community above. I have tried to turn off computer backup following the steps you have linked multiple times. However, like many, I could not find the 'mange backup' tab under preferences-->backup. I understand this means that apparently the computer backup feature is already turned off; however, all of 'My PC' files are still synced and take up space on the dropbox storage. The solution above suggests moving files from dropbox to its original location, but I do not have the slightest idea on how to approach doing that. 

 

Thank you for your help. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey Ajwa1, thanks for joining us on this thread. 

     

    The Dropbox folder is like any other folder, so you can move the files like you would with any other item on your computer. 

     

    If you want to have some peace of mind though, you can copy them from the Dropbox folder, paste them elsewhere, and then delete them from your Dropbox folder. 

     

    Give me a nudge to let me know of any updates, cheers!

    • Ajwa1's avatar
      Ajwa1
      Explorer | Level 3
      6 years ago

      Hello, Thank you for your reply. 

       

      It took some time but I managed to move the unneeded files out of my dropbox folder. I'm not entirely sure what I did exactly, as I did a lot of moving around and undoing, but eventually got it to work. It looks like Dropbox no longer syncs new files, and even the green syncing symbol went away. Also, I checked on the dropbox website, the desktop app, and my phone, and it looks like storage has been cleared up. Thank you for your help. 

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        That's great to hear, Ajwa1!

         

        If anything else comes up, you know where to find us. 

         

        In the meantime, I hope you have an enjoyable weekend!

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