Forum Discussion

chuchinh's avatar
chuchinh
Explorer | Level 4
6 years ago

I don't see the "Manage backup" option to disable the computer backup, what can I do?

I cannot turn off desktop sync.
I have read your instructions:

To turn off computer backup:

    1. Click the Dropbox icon in your system tray (Windows) or menu bar (Mac). 
    2. Click your profile picture or initials.
    3. Click Preferences.
    4. Click the Backups tab.
    5. Click Manage backup
    6. Uncheck the folders you’d like to stop backing up to Dropbox or toggle all files to Off
    7. Click Stop anyway.
    8. Click Save.
      But i can't fint "5.Click Manage backup"
        It was really troublesome for me.

 

      Help me plz. Thank you.

17 Replies

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey mattjhar, thanks for nudging us on this thread. 

     

    You're right, computer backup is currently available to Basic, Plus, Family, and Professional plans.

     

    Thank you for showing your interest though, and for taking the time to share your feedback with us. 

     

    If you have any other questions for us, don't hesitate to get back to us. Cheers!

  • mattjhar's avatar
    mattjhar
    Explorer | Level 3
    6 years ago

    Well that seems silly that it isn't available for business subscribers. Is there a specific reason behind that? 

    In the admin console, it looks like there use to be a setting to allow users to create computer back ups that isn't there anymore. The camera roll setting is still there though.

     

    Is that something that might change in the future?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for showing your interest, we'll make sure to let you know as soon as there's any updates on computer backup being available for Business teams.

  • GabrielFebres's avatar
    GabrielFebres
    Explorer | Level 3
    4 years ago

    I have the same issue, I followed your instructions, according to you because all I see is "SETUP" the backup is disable.

    I moved the contents of the folders and I found out Dropbox is still backing up my Documents, Desktop & Download. I can not stop it.

    I have a work trip of one month starting next Wednesday, I will leave things as they are until I return. Then I will try once more, if I can't make it work I will get out of Dropbox completely and remove it from all my computers.

    Gabriel Febres

  • goprea's avatar
    goprea
    New member | Level 2
    4 years ago

    Same issue: Every time when I plug an external drive I get this option by DropBox to backup the files. I DO NOT WANT TO DO THIS !!! Although I selected many times  "Don't ask me again" this "offer" comes again and again, every time when I plug an external drive. (I made a stupid mistake many months ago to accept an offer without knowing what exactly does, and now there is no way to get rid of it!!). FRUSTRATTTTTIIINNNGGGG !!!!

    I read on the internet to go to Settings / Backups / Manage backups/ and turn backups off. I can go to Settings / Backups / Manage Backup but ... there is no place where to turn them off. I only have choices for "Add a backup" or "Folders" BUT NO controls of backups (ON or OFF). What can be done ???? 
    A very desperate DropBox "hater" 😞 

  • sightshooton's avatar
    sightshooton
    Explorer | Level 3
    4 years ago

    I've followed the steps in the troubleshooting guide included in that first article (moving the Dropbox folder to the right location, adding permissions, turning off iCloud etc.). But I've still not got a 'Manage Backup' option.  teatv download

    hellodear.in

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey goprea, sorry to see you're having trouble with this.

     

    In the backups tab in the application preferences, there should be a "show setup notifications when new external drives are plugged in" setting. Is that checked?

     

    If not, please uncheck it, to see if that helps. 

     

    As for you, sightshooton, did you previously perhaps uninstall Dropbox from your computer, without disabling the backup feature first?

     

    Can you try to manage your backups from this page?

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