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Aumen's avatar
Aumen
New member | Level 1
6 months ago

I get an error every time I open another user's shared link.

Im trying to open a link that somebody shared with me. 

When I click on the link a new tab opens and I can see the page loading for a split second then it gives this error message:

Tell me what should I do to fix your website?

Error Messages
Shared Links

6 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Aumen! Thanks for your post and the screenshot you’ve uploaded.

    Is this something you see across all browsers or in incognito mode?

    The owner of the shared link hasn't deleted the folder/file it links to in the meantime, correct?

    Let me know once you have more info.

    • Aumen's avatar
      Aumen
      New member | Level 1
      6 months ago

      This is in default chrome, not incognito mode.

      The owner has not deleted the folder/files.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        6 months ago

        Have you tried a different browser? Clearing cache and cookies often also works 

        That error is usually a localised one not one from Dropbox.

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