Forum Discussion

Aumen's avatar
Aumen
New member | Level 1
2 years ago

I get an error every time I open another user's shared link.

Im trying to open a link that somebody shared with me. 

When I click on the link a new tab opens and I can see the page loading for a split second then it gives this error message:

Tell me what should I do to fix your website?

6 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Aumen! Thanks for your post and the screenshot you’ve uploaded.

    Is this something you see across all browsers or in incognito mode?

    The owner of the shared link hasn't deleted the folder/file it links to in the meantime, correct?

    Let me know once you have more info.

  • Aumen's avatar
    Aumen
    New member | Level 1
    2 years ago

    This is in default chrome, not incognito mode.

    The owner has not deleted the folder/files.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Have you tried a different browser? Clearing cache and cookies often also works 

    That error is usually a localised one not one from Dropbox.

  • Aumen's avatar
    Aumen
    New member | Level 1
    2 years ago

    Yes I know its local. Something on my PC/Browser is interfering with the website but I dont know what it is

    Im using Google Chrome. I dont want to use a different browser.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Aumen wrote:

    I dont want to use a different browser.

    It's meant as a test. If you try it in another browser and it works, you know the problem is browser related and it narrows down where you need to look.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Aumen wrote:

    I dont want to use a different browser.

    You may not want to.... but it doesn't help us fix your issue if you want test it. 

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