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Forum Discussion
I get the message that my files might contain phishing content
I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"
Relevant Facts:
1) File does not contain phishing content.
2) I haven't used dropbox for about a year, so I'm not over any limits.
3) File is legal content, legally obtained.
4) File is 22 MB.
No customer support except for paid subscriptions.
So I guess this is why I don't use dropbox.....
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I started having issues sharing folders on Dropbox over a week ago and receive the message "We’ve interrupted your sharing activity because your files might contain phishing content." This occurs in folders that are newly created as well as for folders that were created in the past that worked fine previously. The content within the folders generally include PDFs and XLS but may also contain JPG and DOC.
I tried contacting Dropbox support and in response received a generic reply that outlined several possible reasons why this is occurring but the options are so broad that it's almost impossible to troubleshoot. I have scanned my computer several times for viruses and nothing has been detected. I'm totally at a loss and it's completely disrupting operations as our organization relies on Dropbox heavily for file sharing. Please help.
- Walter
Dropbox Community Moderator
Hey there agliopane, it sounds like your shared links might have been banned.
Would it be OK with you if we reached out via email to have a further look internally?
Let us know here and we'll use the email address that's associated with your profile here, on our Community.
Hi Walter and Dropbox Staff,
I'd love to be reached via email to resolve this issue. Looking forward to hearing from you.
Thanks!
- Hello,
I just received the same ban because I allegedly misused Dropbox's (in german) very broad "Allgemeinen Geschäftsbedingungen und die Richtlinie über die zulässige Nutzung sowie gegen die Nutzungsbedingungen oder die Dienstleistungsvereinbarung".
In your guidelines the cause could apparently be anything and nothing. I definitely didn't share anything illegal! And I don't know what to look for - honestly think this might be a mistake since I didn't add anything besides pictures that I previously took myself. I never had any issues before and the ban is in effect for longer than 24 hours now!
Which makes no sense since I just uploaded some pictures I took with my own phone and previously working links don't work anymore either. I already contacted your support. - Hit accepted solution by mistake. Sorry.But generally a staff member will contact you in a day or two, collect some information, and then resolve the problem on the Dropbox side.
- Hey Hannah,
thanks for the quick reply. Of course it's #22618881, though I reported it in German.
I really wonder what could've triggered it since as I stated, I only uploaded my own pictures and people, whom I already shared folders with, didn't upload anything recently. 😕 - Hannah
Thanks for the ticket number, Lina.
I passed your comments along and raised the priority of your case, so a member of our team will get back to you the soonest possible.
Hi Walter,
I've been getting this same issue where the message pops up that, "We’ve interrupted your sharing activity because your files might contain phishing content." This is fairly recent as it only started a week and a half ago. Only my latest 2 folders that I'm trying to share have this issue. Some of my old folder links still work. Can you please contact me via email to resolve? Thanks in advance!
