I have problems with the quality of scanned documents

Hi Dagmar3, I'd be more than happy to help!

Do you use an Android, or iPhone in order to scan your files? 

After tapping "Save as Scan" and then "Next" do you see any options that allow you to make any necessary adjustments to the save settings, including the image quality?

Keep me posted!

I used to scan my documents with the Dropbox App. But now a A4 page is so pixilated that it cannot be read. Is this another "we made it bad so you buy the pro" scheme or what? It is barely readable...

Hi @tEjxBC, thanks for bringing this to our attention.

What device are you currently using, and are there multiple cameras on it?

Are you on the latest version of the mobile OS, and the Dropbox mobile app?

Did you notice this change after a recent update, or changing phones, or at a random point?

This will help me to assist further!

Poco X3 NFC. Yes multiple cameras. But the same-as-always is used by Dropbox. Same phone for 2 years. Never was an issue. All up to date of course. Noticed randomly today.

Is this occurring on all documents you scan or just this specific document?

Does it make a difference what language the document is in?

On all of course. What a strange question...

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Es easiest solution for me is to download Adobe Scan PDF and uninstall Dropbox. Bye bye

Hi, thanks for your answer, but... I can´t see any options. There are no options, no settings for setting the quality of scan. it looks like dropbox reduces the pdf quality automatically.

Hi Dagmar3, out of curiosity, do you use cellular or WiFi data when scanning a document? 

Can you switch, and let me know if you see any difference? If not, feel free to send me a screenshot of the scanned document, and how it looks on your end, once uploaded.