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Holly9525's avatar
Holly9525
Explorer | Level 4
5 years ago
Solved

I shared a folder and they can't download it

I shared a folder with someone and they got this error message when they tried to download the folder -- "Not enough space to access folder"  Enough space where? On my Dropbox account? On her c...
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  • Rich's avatar
    Rich
    5 years ago
    Holly9525 wrote:

    Thanks for the quick repsonse. I just want them to be able to download the files in the folder.

    Don't invite them to a shared folder. By doing that, they need a Dropbox account and enough space within their own account to hold the shared folder. Instead, send them a shared link to the folder, which will allow downloads without needing a Dropbox account.

     

zovirax's avatar
zovirax
Explorer | Level 3
3 years ago

Hi, Megan 

they can download the entire folder (zip archive). They can preview the images but when they try to download a single file there is an

"Error (403)

It seems you don't belong here! You should probably sign in. Check out our Help Center and forums for help, or head back to home."

So they are unable to download a single file. They try via android phones (not PC) if this is important to know.

 

Rich can you try this through an android phone to confirm that there is no problem? When i try to download my own photos using incognito tab to not be signed in (via PC and via my android phone), i can download a single file.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
zovirax wrote:

can you try this through an android phone to confirm that there is no problem?

I don't have an Android device with me today, but it worked fine downloading a single image in Chrome on an iPhone.

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