Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

IvanM1986's avatar
IvanM1986
New member | Level 2
4 months ago

I used Migration Assistant on a new Mac device and it created a selective sync conflict.

Application Affected Dropbox Device MacBook Pro M4 Operating System/Browser (if using the web) MacOS Sequoia 15.6 Dropbox App Version (if using the app) 229.4.5197 Question or Is...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi IvanM1986, thanks for posting on our Community today. 

When starting to use a new computer, we generally recommend installing the desktop app directly from our website, so that you can choose which files you'd like to sync from your web account to your new device and avoid any possible conflicts. 

If you haven’t already, can you please have a look at this Help Center article? 

Other than that, I’d like to know the current syncing status of your Dropbox app. When saying that the copying process continues, even after deleting the conflicted folders, you don't mean that the app is trying to sync the exact same folders again on your computer, correct? 

Let me know, and we’ll go from there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!