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hmd1957's avatar
hmd1957
Explorer | Level 3
2 years ago

If I open and view an online-only file, it becomes available offline

I have a shared dropbox folder that I use from Windows 10. There is a file that I want to be online-only.

 

But if I make the file online-only, and then open it for viewing and close it again (so no modifications). It is a normal Dropbox file again.

 

Why does it not stay online-only?

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey hmd1957, thanks for your post today!

     

    When you open an online-only file to view it, it's expected for the file to become available offline.

     

    An online-only file is a mere placeholder file, so it needs to be synced, to be opened.

     

    I hope this clarifies things, but if you have any questions, let me know.

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