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KevinYang's avatar
KevinYang
New member | Level 2
1 month ago

I'm having sync issues since renewing my subscription

[Removed as per Community Guidelines]   I have been a long-time user of Dropbox without any issues until recently. However, since my subscription renewal on November 27, 2025, I have been facing cr...
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi KevinYang, thanks for bringing this to our attention.

In general, renewing a subscription shouldn't affect the syncing of your Dropbox account.

I can see that in your most recent ticket, a support agent has responded to it today. It would be best to continue the support team since they have more tools and steps available to troubleshoot this matter for you.
If you need any further assistance, please let me know.

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