Forum Discussion

QCTS's avatar
QCTS
Explorer | Level 4
2 years ago

iOS Dropbox app not Saving scans

Over the past 3 weeks, my Dropbox App allows me to scan a document. But when saving, the saving icon just keep spinning ! No scans are saved.   Anyone facing similar issue?  
dropbox business
iOS
Mobile
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey QCTS - sorry to hear about this.

 

Could you clarify your device's OS version and the version of the Dropbox app installed there as well?

 

Have you tried clearing the app's cache since you first noticed this?

 

Let us know more and we'll take it from there.

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