Forum Discussion

QCTS's avatar
QCTS
Explorer | Level 4
2 years ago

iOS Dropbox app not Saving scans

Over the past 3 weeks, my Dropbox App allows me to scan a document. But when saving, the saving icon just keep spinning ! No scans are saved.   Anyone facing similar issue?  
dropbox business
iOS
Mobile
sync
see1's avatar
see1
Helpful | Level 5
2 years ago

I'm having the same problem. I'm using an iPhone X with iOS version 16.7.7 and I'm connecting to my home wifi that is working fine. I've cleared my cache and uninstalled and reinstalled dropbox. Also, I have plenty of memory.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Which version of Dropbox see1 ?

     

    And how much space is showing as used/available at www.dropbox.com/account 

    • QCTS's avatar
      QCTS
      Explorer | Level 4
      2 years ago

      I have sent an email to DropBox as well with just a standard response of do this and do that with no follow ups.

      I have plenty of storage. and am running the latest versions of everything possible including my frustration with their customer service.

    • see1's avatar
      see1
      Helpful | Level 5
      2 years ago

      I'm using 860GB of 190TB. Please provide instructions on how to view the version see1.

    • see1's avatar
      see1
      Helpful | Level 5
      2 years ago

      I could tell you that I just re-installed dropbox on my phone from a fresh download, so I imagine it's the latest version.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi see1, thanks for these details. I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

    • QCTS's avatar
      QCTS
      Explorer | Level 4
      2 years ago

      Jay,

       

      Here is a reply from your support team as of this morning - 

       

      Thank you for reaching out again and for providing me with a screenshot of the issue.
       Kindly note that we are not working during the weekends.
       Nevertheless, I sent your request to a member of my team who specializes in this kind of issue. They'll review it carefully, and get back to you as soon as possible.
       In the meantime, if there's any additional information that you think would be helpful for us to know, please forward it along by replying to this email. (We're able to troubleshoot faster if we have all relevant info in the same email chain.)

       

      It is now a waiting game!😳

       

      • see1's avatar
        see1
        Helpful | Level 5
        2 years ago

        Thanks Jay.

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