Forum Discussion

QCTS's avatar
QCTS
Explorer | Level 4
2 years ago

iOS Dropbox app not Saving scans

Over the past 3 weeks, my Dropbox App allows me to scan a document. But when saving, the saving icon just keep spinning ! No scans are saved.   Anyone facing similar issue?  
dropbox business
iOS
Mobile
sync
see1's avatar
see1
Helpful | Level 5
2 years ago

I'm having the same problem. I'm using an iPhone X with iOS version 16.7.7 and I'm connecting to my home wifi that is working fine. I've cleared my cache and uninstalled and reinstalled dropbox. Also, I have plenty of memory.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi see1, thanks for these details. I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

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