Forum Discussion

QCTS's avatar
QCTS
Explorer | Level 4
2 years ago

iOS Dropbox app not Saving scans

Over the past 3 weeks, my Dropbox App allows me to scan a document. But when saving, the saving icon just keep spinning ! No scans are saved.   Anyone facing similar issue?  
dropbox business
iOS
Mobile
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi see1, thanks for these details. I'd recommend contacting the support team directly for them to investigate this in more detail on their end.

QCTS's avatar
QCTS
Explorer | Level 4
2 years ago

Jay,

 

Here is a reply from your support team as of this morning - 

 

Thank you for reaching out again and for providing me with a screenshot of the issue.
 Kindly note that we are not working during the weekends.
 Nevertheless, I sent your request to a member of my team who specializes in this kind of issue. They'll review it carefully, and get back to you as soon as possible.
 In the meantime, if there's any additional information that you think would be helpful for us to know, please forward it along by replying to this email. (We're able to troubleshoot faster if we have all relevant info in the same email chain.)

 

It is now a waiting game!😳

 

  • see1's avatar
    see1
    Helpful | Level 5
    2 years ago

    Thanks Jay.

    • QCTS's avatar
      QCTS
      Explorer | Level 4
      2 years ago

      see1  - Are you following up with support team?

      • see1's avatar
        see1
        Helpful | Level 5
        2 years ago

        Yes. I just sent them an email. I'll let you know what I learn. BTW, I'm using an iPhone X. What are you using?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!