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Forum Discussion

Jeff267's avatar
Jeff267
Explorer | Level 3
2 years ago

Iphone doesn't sync with computer

I use the free DropBox version to track hobby purchases.  I update an Excel file on my PC to indicate the items I have purchased and have DropBox installed on my iPhone and my iPad.  I seem to have a...
desktop
Mobile
sync
Jeff267's avatar
Jeff267
Explorer | Level 3
2 years ago

I also rebooted the phone and do not have the latest version of the file.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

  • Jeff267's avatar
    Jeff267
    Explorer | Level 3
    2 years ago

    I am on the Dropbox Basic Plan (the free one), with PC, iPad and iPhone connected.  Would the uninstalling of the app be on the device that is not updating (i.e., the iPhone)?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Yes, that would be correct, you'd be uninstalling the app on the device which isn't syncing.

      • Jeff267's avatar
        Jeff267
        Explorer | Level 3
        2 years ago

        I did not uninstall the Dropbox app, but the files on my iPad and iPhone are now updated.  Does that mean every time I update a file that resides on Dropbox I have to go to the he Dropbox site and do the "Upload" operation?

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