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Forum Discussion

Jeff267's avatar
Jeff267
Explorer | Level 3
2 years ago

Iphone doesn't sync with computer

I use the free DropBox version to track hobby purchases.  I update an Excel file on my PC to indicate the items I have purchased and have DropBox installed on my iPhone and my iPad.  I seem to have a...
desktop
Mobile
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

There shouldn't be anything else to try, since it should happen automatically. Without knowing what is causing the mobile app to not update, there isn't any way to determine the cause.

 

This is why I suggested uninstalling it completely and reinstalling it, to try to clear any data which could be affecting the sync to the site.

Jeff267's avatar
Jeff267
Explorer | Level 3
2 years ago

OK, thanks Jay.  I will keep an eye on it and uninstall / reinstall the app on my phone as a last try if I notice it not updating.  Last question ... why does the desktop app turn into a folder that looks like this?

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It might depend on the settings for the OS itself on how to show a shortcut to a folder. It should still work to open the Dropbox folder itself.

  • Jeff267's avatar
    Jeff267
    Explorer | Level 3
    2 years ago

    It opens the Dropbox folder, but not the app.  I updated a file on my computer a couple of hours ago and just checked ... it still shows the old file on both my iPhone and iPad.  I think I am going to have to move away from Dropbox ....

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