Forum Discussion

anonymous's avatar
anonymous
3 years ago

iPhone Photos Syncing/Refresh issues since new version 346.4 install

Hi .... Since Dropbox has updated itself to version 346.4 the Photos page (pic shown below)isn't updating when new photos are taken. The new photos sync/backup correctly with Dropbox and appear in th...
Camera uploads
Mobile
sync
upload
MartinDevoto's avatar
MartinDevoto
Explorer | Level 3
2 years ago
I am having the same exact issue, non responsive to the above measures, in my iPhone 13 Pro
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey MartinDevoto, thanks for the nudge here.

 

Which version of the Dropbox app are you using and which iOS version?

  • MartinDevoto's avatar
    MartinDevoto
    Explorer | Level 3
    2 years ago

    App version 392.3.2

    iOs 17.6.1

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for that, Martin.

       

      Can you also confirm that you've cleared the app's cache and have uninstalled it, restarted the device and then reinstalled it?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!