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Forum Discussion

Pc2fire's avatar
Pc2fire
New member | Level 2
5 years ago

Issues with Camera Upload

I’ve been having issues with my Camera Upload feature in my IOS Dropbox App. Usually when I open the app on my iPhone X, Dropbox will start locating the photos that it hasn’t uploaded yet and start u...
Camera uploads
Dropbox Plus
Mobile
sync
upload
MrColJ's avatar
MrColJ
Helpful | Level 5
5 years ago

That worked for me too! About a week ago, with the newest version of the app, on the current iOS, my dropbox photos got stuck at "Running Camera Uploads.  Scanning your photo library."  Going to settings and hitting Turn off camera uploads (then I crashed it and reopened it just to be safe), then going back to settings and hitting Turn On Camera Uploads... fixed it.  I am now uploading/"backing up" the 300 photos I took over my vacation to Flagstaff!  Thanks DavidLaidlaw!

varenc's avatar
varenc
Helpful | Level 6
5 years ago

Same issue.  Disabling and re-enabling Camera Uploads "fixed" the issue. This happened soon after I updated that app.

 

Though looking at the Camera Uploads history, I can see that some photos were uploaded even when the Dropbox app was stuck on "scanning your photo library".  So the bug seems more UI related and doesn't impact the actual functionality.

Still a super frustrating experience.  Makes me want to avoid updating the Dropbox app when I already have it working just fine.  Please dogfood more.  (Aren't DBX employees forced to run the beta version of the app still? 🙃 )

  • Scott B.52's avatar
    Scott B.52
    Helpful | Level 5
    5 years ago

    did you restart the device in between disabling and enabling the camera uploads?  

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