Issues with Camera Upload

I am having the same issue. Appears to have started after last iOS update...?  always worked fine before. Stuck on scanning photo library. it seems to work occasionally - but i can't determine what the related cause is or why. tried all troubleshooting i've seen posted - no change. Looking for answer soon....

Same issue just started for me. It has been working fine for years. Opened it up today and a few of my recent photos synced but then it got stuck on 'running camera uploads' and 'scanning your photo library'. Nothing more is happening and it is so frustrating. I am on an iphone 11. Come on dropbox - fix it please!

same prob here, just realised no uploads since july. a real quick fix seems to be signing out of db and signing in again.

Thanks! Didn't work last time, but I tried it again, and it worked!! I'm back on track! 😄

I opened a support case and to be fair they came back with a fix within 24 hours and it worked for me at first but I am back where I started again today. Here it is, just in case it works permanently for you:

If I understand correctly, you are experiencing an issue with the Dropbox Camera Uploads feature on your iPhone device.Not to worry, I will look in to this for you right away. 

As a first step, can you please try to clear the cache on your app and then sign out and back into your Dropbox account?

To clear your cache, please follow the steps listed below:

- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”

Please note: If you do not see the gear icon on this main page, first click on the icon on the bottom right of the app that says “Account”, “Personal” or your Dropbox Business name. You should see the gear icon on this account page.

Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again

This is my ticket information: 12778466

I have the same issue. Plenty of space on iOS iPhone 12 and in my plan with DB. The app reports scanning files but doesn't upload. Previous versions worked perfectly but even by updating the app today, logging out and back in, it won't update by uploading my camera roll. Please fix this DB, and quickly!

... logging out and logging back in again turned out to be a very temporary fix. It synced all photos I had at the time, but it's now refusing to scan my photo library again. So apparently I need to log out/log in every time I want to sync photos....

I am in the same situation and  have tried everything listed,  but my photos quit uploading in April 2021.  HELP!  Please, Moderator, post more info!

I even tried it on a brand new phone.  I had the issue since April 2021 on an iphone XS with 126g hard drive.  I have a 2T subscription, and have used 30% of that storage.  I do not allow the camera uploads file to synch with my other devices - it just sits in the cloud collecting photos.  I just set up a new iphone 12 mini with 126g hard drive, and it's doing the same thing.  I deleted the dropbox app and reinstalled it.  I turned off camera uploads, waited 20 mins and turned camera uploads back on, to no avail.  After 30 mins it stiill says "Running camera uploads.  Scanning your photo library."  And nothing is happening.  I have used camera uploads on Dropbox for maybe 5 years with no issue, but as this is the major reason that I use Dropbox, if it doesnt work, there's no point in paying for Dropbox.  They should care about this!