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AFF's avatar
AFF
Helpful | Level 5
1 year ago

It takes a long time for the scanning process to start on the mobile app

When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quick...
Mobile
sync
AFF's avatar
AFF
Helpful | Level 5
1 year ago

I found the cache clear option, this did not solve any problems

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey AFF, would you mind clarifying your device's OS, along with the Dropbox version you're using on your device? 

  • AFF's avatar
    AFF
    Helpful | Level 5
    1 year ago

    Using the latest db version, 368.2.2, iOS 17.4

    inwill add that the OCR FUNCTON ISNTNworking. Hasntnfor a long time but I am a DB+ plan member. Please fix this too

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hi AFF, just wondering if using a different network/cellular data makes any difference. 

       

      You mentioned that you already cleared the app's cache. Have you also tried uninstalling, and then re-installing the app? 

      • AFF's avatar
        AFF
        Helpful | Level 5
        1 year ago
        This is not an accepted solution. I accidentally pressed the accept button because that is usually where the reply button is located.

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