Forum Discussion

AFF's avatar
AFF
Helpful | Level 5
2 years ago

It takes a long time for the scanning process to start on the mobile app

When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quickly!)

Mobile
sync

16 Replies

Show More
  • AFF's avatar
    AFF
    Helpful | Level 5
    2 years ago
    This is not an accepted solution. I accidentally pressed the accept button because that is usually where the reply button is located.
  • AFF's avatar
    AFF
    Helpful | Level 5
    2 years ago
    I have been working with customer support and no one can solve this problem. I am curious if anyone else on the Dropbox plus subscription plan is having issues with OCR scanning from their mobile app?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey AFF, would it be okay if I send you an email, in order for us to have a closer look into the issue at hand? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you an email, I'll see you there AFF! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!