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blindbat84's avatar
blindbat84
Explorer | Level 3
3 years ago

I've been banned from sharing links. What can I do?

So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, bu...
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lanasays's avatar
lanasays
Explorer | Level 4
2 years ago

Hi! Thanks for the reply. I can't seem to get ahold of the Support Team somehow - it says my plan does not support direct communication with support team, although my account should be on Business Plus plan. Can you contact me via e-mail?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you confirm what plan you're seeing on this page?

 

Could you try following through the navigation at the top, or try clicking this link directly to see if you can submit a request?

  • lanasays's avatar
    lanasays
    Explorer | Level 4
    2 years ago

    this page is confirming Dropbox Business Plus in trial.

    The contact page is showing no active options on contacting or creating a request:

     

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    lanasays wrote:

    this page is confirming Dropbox Business Plus in trial.

    The contact page is showing no active options on contacting or creating a request:

     

     

    Thanks for the image. 

     

    Support options are not available for those who have not paid. You will get access to those options once you have paid and are no longer in trial membership. 

  • lanasays's avatar
    lanasays
    Explorer | Level 4
    2 years ago
    Thanks for an advice. Can I pay somehow earlier than the trial period ends? I really need this to be fixed…
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info. Dropbox trials currently don't have access to support options, aside from the community. 

     

    Regarding the pausing of your shared links, generally this would take 24 hours until you would be able to share again. 

     

    Please could you consult this article for more information on the daily data limit for sharing files on your account. As you're still on a trial, the Basic limits would apply at this time.

  • lanasays's avatar
    lanasays
    Explorer | Level 4
    2 years ago
    Thanks Jay. Is there any way you can support me in providing earlier payment options by any chance? I have my card linked to the account. The ban happens basically every 24 hours, so I cannot allow this to happen tomorrow again. I would be very grateful.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi lanasays, are you able to upgrade immediately from this page when logged into your admin account?

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