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blindbat84's avatar
blindbat84
Explorer | Level 3
3 years ago

I've been banned from sharing links. What can I do?

So, I have been banned from sharing links from Dropbox for years, I never did get any understanding of why, I never got an email about it and just dug back through to see if I had gotten anything, bu...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info. Dropbox trials currently don't have access to support options, aside from the community. 

 

Regarding the pausing of your shared links, generally this would take 24 hours until you would be able to share again. 

 

Please could you consult this article for more information on the daily data limit for sharing files on your account. As you're still on a trial, the Basic limits would apply at this time.

lanasays's avatar
lanasays
Explorer | Level 4
2 years ago
Thanks Jay. Is there any way you can support me in providing earlier payment options by any chance? I have my card linked to the account. The ban happens basically every 24 hours, so I cannot allow this to happen tomorrow again. I would be very grateful.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi lanasays, are you able to upgrade immediately from this page when logged into your admin account?

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