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Cassidyhall's avatar
Cassidyhall
Explorer | Level 3
1 year ago

Keep seeing "That didn't work for some reason" for all shared links I've received

Does anyone know how to access docs through links that were shared with me? Just this morning I was reviewing files someone sent me through dropbox and had no issues. When I went to access it on my c...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Cassidyhall, have you tried opening the file from another browser or an incognito window?

 

If you have and the error message persists, could you send me a screenshot of it?

Cassidyhall's avatar
Cassidyhall
Explorer | Level 3
1 year ago

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi from me as well, Cassidyhall. Did you also try Megan’s suggestion to open those links via an incognito window? If yes, are you still seeing the same error?

     

    Can you also try creating a shared link to one of your Dropbox files, and then test it via incognito mode?

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