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Joan P.6's avatar
Joan P.6
Collaborator | Level 8
4 years ago

Kernel Panic on Mac OS Monterey 12.2.1

Kernel Panic has afflicted my new MacBook Pro since shortly after it arrived in December of last year.  My case was escalated to the engineers there and they suggest that Dropbox is causing the issue.  I can't drop Dropbox and I don't care about blame but I'd like to see the problem disappear. I know the issue is well known and is being worked on at Dropbox.  I know not to upgrade to the OS 12.3 when it is released but what can I do in the meantime? The issue is interruptive and disconcerting. What to do?

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8 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi Joan P.6, sorry to hear about this.

    Could you please share some additional information about the issue at hand and/or a screenshot too?

    If you reached out to our support team already, you can also let us know your ticket ID so that we can look it up in our system. 

    Thanks!
  • Joan P.6's avatar
    Joan P.6
    Collaborator | Level 8
    4 years ago

    I have not contacted anyone about this because I did not know how to proceed. 

     Attached a screenshot from my most recent Kernel Panic.  Have had 4 today.  Actual logs are very long. Can you read this?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Have you tried reinstalling the app recently Joan P.6?

    If you did and still notice this, you can try an advanced reinstall as well.

    Let us know how it goes!
  • Joan P.6's avatar
    Joan P.6
    Collaborator | Level 8
    4 years ago
    Apple engineers had me delete the Dropbox.kext extension. Maybe that will solve the problem? I did reinstall the app not that long ago. Today I had no issues. Finger crossed. If the problem resurfaces, I will come back and let you know. Many thanks for your reply. (Looking forward to the DB update for the 13.3 OS.)
  • Joan P.6's avatar
    Joan P.6
    Collaborator | Level 8
    4 years ago
    Still having some issues but not as many. Should I reinstall the app? What is an advanced reinstall? These are known issues with Monterey. Have they been fixed?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Sorry for the late response Joan P.6

    Did you had the chance to reinstall the app after all? 

    If so, did that improve matters for you?
  • Joan P.6's avatar
    Joan P.6
    Collaborator | Level 8
    4 years ago

    Suddenly I am not having the problem, so holding my breath and hoping it stays that way, which is why I have not responded more quickly.  Appreciate knowing steps that I can take if I need them in the future though.  Many thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Happy to hear it's sorted now, Joan - thanks for keeping me in the loop too.

    See you around the Community and take care!

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