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charibancho's avatar
charibancho
Explorer | Level 4
3 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.   Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
Dropbox Backup
Mac
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey williamstan, thanks for the nudge here.

 

Let's see what we can find, so we can get to the bottom of this.

 

In graph 3, it appears as if your Dropbox application is indexing a Dropbox system file; has the sync status changed since or is it still stuck on that same message?

EdVanSchleck's avatar
EdVanSchleck
Helpful | Level 5
2 years ago

I have exactly the same problem as everyone else here.
Support team, please note and acknowledge that in this whole thread everybody seems to have exactly the same problem, with matching symptoms:

- Updated status remains at 0%, even after hours
- Backup section on DB website shows folder with 0 Bytes (without subfolders or files)
- Sometimes message says Backup Complete
- Automatic Backup cannot be effecitvely be deactivated, because Manual Backup Button (Backup Now) stays gray

OS: Win 10, current Dropbox version. Restarted DB. Restarted PC.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for your feedback here, EdVanSchleck, and sorry to see you're having this issue.

     

    Can you let us know the sync status and version of the Dropbox app on your PC?

     

    You can hover over the Dropbox icon in your system tray for that.

    • EdVanSchleck's avatar
      EdVanSchleck
      Helpful | Level 5
      2 years ago

      Hi Hannah,

      admittedly, I had given up on this in the meantime and concluded to just cancel my Dropbox subscription and to another service. However, I'd decided to give this a last chance.
      So here is the information you requested:

      The Dropbox version is: v200.4.7134
      The status is: "Updated" ("Aktualisiert/Alles auf dem Neusten Stand")
      The progress bar for the external drive I want to backup is stuck at 0%.

      As mentioned, my problem here appears to be exactly the same as that of many other users (including Mac users) in this thread.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey EdVanSchleck! Hope you don’t mind me jumping in. 

         

        I wanted to ask for a screenshot of what you see on this page. Are you able to delete your backup from there and start over?

         

        Also, was the external drive unplugged from your computer at any given point, while Dropbox was running/backing up your files?

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