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charibancho's avatar
charibancho
Explorer | Level 4
3 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.

 

Selected documents and music folders in my Mac user account, all looked OK then....nothing, no movement. Stuck at 0% even though it says updating 2,367 files and 1 sec remaining. Nothing, nada. I've rebooted, removed the external drive I wanted to also backup, re-installed Dropbox, no other cloud service-connected files are present in anything I want to backup, tried automatic backups on and off....but nothing. The 'Backup now' is also greyed out whatever I do. I've looked at various Db help pages but nothing. Any ideas appreciated.

 

Also why no Backup label?

 

Mac 13.4.1 Ventura

Latest Dropbox

Dropbox Backup
Mac
sync
upload

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  • jwnicholsdds's avatar
    jwnicholsdds
    Explorer | Level 3
    2 years ago

    I have the same exact issue. Did you ever find a fix?

  • Dr Mark's avatar
    Dr Mark
    Explorer | Level 3
    3 years ago

    Thanks for your help Jay. I have deleted the download and started the process again just in case i missed any steps in setting this up, again not all files have backed up and remain empty.  I will give it another 24 hours and keep you posted if the back up progresses.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try rebooting your machine to see if this helps?

  • aid11's avatar
    aid11
    Explorer | Level 3
    3 years ago

    The back up now button is always greyed out and cannot be selected 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi aid11, are you able to manually backup using the steps in my previous post?

  • aid11's avatar
    aid11
    Explorer | Level 3
    3 years ago

    Hi

     

    The sync status is 0% on the backup and the app says up to date 185.4.6054

     

    Thanks

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Dr Mark, could you try turning off automatic backups to see if you can back it up manually using the button?

  • Dr Mark's avatar
    Dr Mark
    Explorer | Level 3
    3 years ago

    I'm having the same issue: 

    Dropbox version - 185.4.6054 (185.4.6054)

    Mac M1 - Sonoma v14.0

    Dropbox says the last backup was 11:17am and I'm set to backup every 15 minutes.

    Note the 0% backed up message and the Backup Now button being inactive.

    My folder on dropbox shows all of the folders created that should be in the backup but they are all empty, no files backed up.

    Thanks,

    Mark

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, aid11!

     

    And what is the exact sync status and version of the Dropbox app on your computer, please?

     

    You can hover over your Dropbox icon, to see this info.

  • aid11's avatar
    aid11
    Explorer | Level 3
    3 years ago

    Hi

     

    The online page shows the backup but with 0 bytes and no files in the folder

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