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macOS desktop app stuck syncing 32 files
As with several other users, I've been using Dropbox for years on my Macs & iPhones, but have recently noticed that the files I update on my MacBook Pro (Sonoma 14.1.2) are not appearing on my iPhone (iOS 17.1.2). I normally don't use the Dropbox website, but upon reading some of the recent Community posts, I checked it & discovered that those files weren't appearing on the site either. I have downloaded the latest versions of the app for my iPhone (v 358.2.8) & also the MacBook (v 189.4.8395), but neither change has solved the problem. My WiFi has a good connection to the internet, I have no VPN or security limitations on my MacBook, & the latter's menu bar icon shows me that I am "syncing 32 files", which is not true. What can you suggest I try next?
17 Replies
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- Walter
Dropbox Community Moderator
Hey bluecrab347 - sorry to jump in here, but could you try fixing your hardlinks and permissions and let us know how it goes?
Walter, that suggestion did not help me. There is no change in the app's performance.
- Megan
How long has this been going on bluecrab347?
Have you tried any of the steps mentioned at this Help Center article?
Hi Megan, I appreciate your assistance with this problem. Upon checking the dates of the unsync'd files, I can see that syncing hasn't occurred since the end of September, 2023. I was on cruise ships for several weeks after that, so internet was sketchy, but I've been home with very good internet coverage for a month now. I have tried everything listed in that article, all to no avail.
- Megan
In this case, can I send you an email, in order for us to have a closer look together bluecrab347?
Thank you, Megan, that is kind of you. I’m at [removed per Community Guidelines]
- Nancy
