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randy123's avatar
randy123
Explorer | Level 3
2 years ago
Solved

Make available offline doesn't show up in my settings or on my drop-down menus on my Windows 11

smart sync doesn't show up in my settings or on my dropdown menus on my new computer. Windows 11.

desktop
Dropbox Pro
sync
windows

16 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You haven't recently updated your OS, have you randy123? 

     

    Feel free to also take a look at the steps our Community Manager shared here, and let me know if they help at all. 

  • randy123's avatar
    randy123
    Explorer | Level 3
    2 years ago

    tried the registry edit. Got an error saying i can't rename. 

     not sure how this is preventing dropbox from showing the proper sync menu options of make avail online/offline

     

  • randy123's avatar
    randy123
    Explorer | Level 3
    2 years ago

    BTW- My IT tech installed DP with admin privileges.  And this is a brand new computer with factory installation of windows.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    As a last step: have you tried an advanced re-install using these steps randy123?

  • randy123's avatar
    randy123
    Explorer | Level 3
    2 years ago

    Just did the advanced reinstall and it looks like it's working. Thx!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    That's fantastic randy123!

     

    If you need anything else give us a shout, we'll be one post away! 😎

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