Forum Discussion

tbhhde's avatar
tbhhde
Explorer | Level 4
3 years ago

'Make available offline' results in a green icon and a cloud icon for files on Mac OS 14.1.2

Hi Guys,   spending so many hours now to fix things, and reading online to find a solution, but no luck.   I don't  know what you dropbox guys chnaged ot wherever the problem is.   All mu...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi tbhhde, thanks for bringing this to our attention.

 

Could you confirm the version of the Dropbox desktop application you're running? 

 

You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, when you click the icon in the menu bar, what message appears on the bottom left?

 

This will help me to assist further!

  • tbhhde's avatar
    tbhhde
    Explorer | Level 4
    3 years ago

    Hi Jay,

     

    thx for your quick reply.

     

    Version: 188.4.6302

     

    At the moment it says data will be updated. I clicked on the cloud with arrow to see if it works.

    I did click on "make offline available" on that folder before, without anything happening.

     

    But, as mentioned before, I did download all before, it was offline available, but next day all folders and files again not downloaded.

     

    Looks like the "make offline available" does not work, also not in the dropbox app where I choose the folders to be synchronized and make offline available.

     

    There musst be a bug. And readng on the internet many have the same problem. 

     

    Again, worked perfectly before. So something is wrong here...

     

    Thanks
    Toby

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the info. Could you try reinstalling the app, without uninstalling it first, by visiting this link.

       

      Afterwards, reboot the device in its entirety and let me know how it goes.

      • tbhhde's avatar
        tbhhde
        Explorer | Level 4
        3 years ago

        I already did this before.

        I did download the latest version, it updated, and then I restarted the computer.

         

        Same same 😞

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!