Forum Discussion

tbhhde's avatar
tbhhde
Explorer | Level 4
3 years ago

'Make available offline' results in a green icon and a cloud icon for files on Mac OS 14.1.2

Hi Guys,   spending so many hours now to fix things, and reading online to find a solution, but no luck.   I don't  know what you dropbox guys chnaged ot wherever the problem is.   All mu...
desktop
Mac
sync
tbhhde's avatar
tbhhde
Explorer | Level 4
3 years ago

Hi Jay,

 

thx for your quick reply.

 

Version: 188.4.6302

 

At the moment it says data will be updated. I clicked on the cloud with arrow to see if it works.

I did click on "make offline available" on that folder before, without anything happening.

 

But, as mentioned before, I did download all before, it was offline available, but next day all folders and files again not downloaded.

 

Looks like the "make offline available" does not work, also not in the dropbox app where I choose the folders to be synchronized and make offline available.

 

There musst be a bug. And readng on the internet many have the same problem. 

 

Again, worked perfectly before. So something is wrong here...

 

Thanks
Toby

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info. Could you try reinstalling the app, without uninstalling it first, by visiting this link.

 

Afterwards, reboot the device in its entirety and let me know how it goes.

  • tbhhde's avatar
    tbhhde
    Explorer | Level 4
    3 years ago

    I already did this before.

    I did download the latest version, it updated, and then I restarted the computer.

     

    Same same 😞

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey tbhhde - sorry to jump in here, but could you send us a screenshot of what's troubling you and another one of the Dropbox desktop app's status and version as shown in your menu bar at the moment? 

      • tbhhde's avatar
        tbhhde
        Explorer | Level 4
        3 years ago

        Hi Walter,

         

        I am currently downloading my files, which you can see in the status.

         

        Once done I will check all again.

         

        But these files where never meant to be online only...always offline, with a backup online.

        I wonder how dropbox can change that without my permission? Maybe it does it automatically when the drive is pretty full? But even then it should ask me, no?

         

        Thanks
        Toby

         

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