Forum Discussion

condonp's avatar
condonp
Explorer | Level 3
4 months ago

My Apple Mini is stuck on indexing in the desktop app

Device
Apple Mini
Operating System/Browser (if using the web)
mac os: Sequoia 15.3.1)
Dropbox App Version (if using the app)
Latest Downloaded
Syncing Status
Indexing last 12 Hours

Question or Issue
I re-installed dropbox and have tried to sysnc to new imac but is stuck on indexing. Have give it full access to hard drive but still shows indexing. Can someone please help

desktop
Mac
sync

2 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi condonp, thanks for contacting us!

    It can take some time for the Dropbox desktop application to finish indexing files depending on how many files you have on your account. 

    How much time have you given for the app to complete the indexing?

    Any information you can provide would be helpful!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey condonp! Is your Dropbox app still stuck indexing files on your computer? If it is, please let us know how many files it's currently trying to index and we’ll have a look for you.

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