Forum Discussion

wailnguitars's avatar
wailnguitars
Explorer | Level 3
2 years ago

My backup is stuck on the last 1% of syncing

I have a backup that is stuck on the last 1% of syncing. I have paused and restarted the sync, restarted my computer, cleared the dropbox cache, and cant figure out why it wont finish.  Dropbox suppo...
desktop
Dropbox Backup
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey wailnguitars, sorry to hear about this.

 

Can you please give us the ticket number for your communication with our support team, so we can take a look?

 

One more thing you can try as well, is to make sure that Dropbox has full disk access on your computer.

 

Let me know how it goes.

wailnguitars's avatar
wailnguitars
Explorer | Level 3
2 years ago
Thanks for your response Hannah. The ticket number is 23107731. And yes, I made sure Dropbox had full disk access before syncing.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, wailnguitars.

     

    What does your backups page show about your backup? Does it look complete there?

    • wailnguitars's avatar
      wailnguitars
      Explorer | Level 3
      2 years ago

      Well, at the moment it says "Syncing paused" because I had paused the sync before I shut down the computer that was doing the backup.  But, it did say "Complete" on that page before I paused it.  The drop-down menu from the icon on the menu bar still showed it actively syncing though (at 99% complete).

       

      Also worth mentioning is the fact that there is about 671GB of data that is supposed to be backed up.  In the drop-down menu from the menu bar Dropbox says it is syncing “632.08GB of 632.08GB”

       

      Hannah 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey wailnguitars, does your Backup also show as unfinished when you visit your Backup page online? 

     

    If so, could you send me some screenshots, in order for me to have a visual of the entire situation that you described, please? 

    • wailnguitars's avatar
      wailnguitars
      Explorer | Level 3
      2 years ago

       

       

       
      Under "Last 7 Days", those are just files that I deleted from Dropbox and have nothing to do with the current backup.  Just an FYI

       

      Megan Nancy Hannah 

      • wailnguitars's avatar
        wailnguitars
        Explorer | Level 3
        2 years ago

        Update: the small image file that I put on there did in fact eventually upload to the cloud

         

        @Megan @Nancy @Hannah 

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