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My backup is stuck on the last 1% of syncing
I have a backup that is stuck on the last 1% of syncing. I have paused and restarted the sync, restarted my computer, cleared the dropbox cache, and cant figure out why it wont finish. Dropbox suppo...
Thanks for your response Hannah. The ticket number is 23107731. And yes, I made sure Dropbox had full disk access before syncing.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks, wailnguitars.
What does your backups page show about your backup? Does it look complete there?
Well, at the moment it says "Syncing paused" because I had paused the sync before I shut down the computer that was doing the backup. But, it did say "Complete" on that page before I paused it. The drop-down menu from the icon on the menu bar still showed it actively syncing though (at 99% complete).
Also worth mentioning is the fact that there is about 671GB of data that is supposed to be backed up. In the drop-down menu from the menu bar Dropbox says it is syncing “632.08GB of 632.08GB”
Hannah Any ideas?
- Nancy
Hey wailnguitars, hope it’s OK if I jump in.
Can you please resume syncing once again, click on the Dropbox icon in your menu bar, and then go to your “Sync History”? Are you seeing more details on the issue there?
If the Dropbox app still shows stuck backing up the last 1%, please upload a small file to your Dropbox backup, and then let me know if it syncs online. I’d like to see if the app is stuck syncing specific files, or if nothing syncs at all.
