Forum Discussion

wailnguitars's avatar
wailnguitars
Explorer | Level 3
2 years ago

My backup is stuck on the last 1% of syncing

I have a backup that is stuck on the last 1% of syncing. I have paused and restarted the sync, restarted my computer, cleared the dropbox cache, and cant figure out why it wont finish.  Dropbox suppo...
desktop
Dropbox Backup
Mac
sync
wailnguitars's avatar
wailnguitars
Explorer | Level 3
2 years ago
Thanks for your response Hannah. The ticket number is 23107731. And yes, I made sure Dropbox had full disk access before syncing.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey wailnguitars, does your Backup also show as unfinished when you visit your Backup page online? 

 

If so, could you send me some screenshots, in order for me to have a visual of the entire situation that you described, please? 

  • wailnguitars's avatar
    wailnguitars
    Explorer | Level 3
    2 years ago

     

     

     
    Under "Last 7 Days", those are just files that I deleted from Dropbox and have nothing to do with the current backup.  Just an FYI

     

    Megan Nancy Hannah 

    • wailnguitars's avatar
      wailnguitars
      Explorer | Level 3
      2 years ago

      Update: the small image file that I put on there did in fact eventually upload to the cloud

       

      @Megan @Nancy @Hannah 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for these screenshots, wailnguitars; they really help.

         

        If you open your local Dropbox folder, do you see any files/folders that have syncing icons next to them? You can also attach a screenshot of what you see here.

         

        Since your web Backups page appears to be up to date, I’d like to make sure there isn’t something else currently updating on your Dropbox account.

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