Forum Discussion

wailnguitars's avatar
wailnguitars
Explorer | Level 3
2 years ago

My backup is stuck on the last 1% of syncing

I have a backup that is stuck on the last 1% of syncing. I have paused and restarted the sync, restarted my computer, cleared the dropbox cache, and cant figure out why it wont finish.  Dropbox suppo...
desktop
Dropbox Backup
Mac
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey wailnguitars, does your Backup also show as unfinished when you visit your Backup page online? 

 

If so, could you send me some screenshots, in order for me to have a visual of the entire situation that you described, please? 

wailnguitars's avatar
wailnguitars
Explorer | Level 3
2 years ago

 

 

 
Under "Last 7 Days", those are just files that I deleted from Dropbox and have nothing to do with the current backup.  Just an FYI

 

Megan Nancy Hannah 

  • wailnguitars's avatar
    wailnguitars
    Explorer | Level 3
    2 years ago

    Update: the small image file that I put on there did in fact eventually upload to the cloud

     

    @Megan @Nancy @Hannah 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for these screenshots, wailnguitars; they really help.

       

      If you open your local Dropbox folder, do you see any files/folders that have syncing icons next to them? You can also attach a screenshot of what you see here.

       

      Since your web Backups page appears to be up to date, I’d like to make sure there isn’t something else currently updating on your Dropbox account.

      • wailnguitars's avatar
        wailnguitars
        Explorer | Level 3
        2 years ago

        There are no files or folders in my local Dropbox folder that have syncing icons next to them.  But, oddly enough, it is showing that the backup completed.  It shows that it is "Done" on the website and also the drop-down window in the menu bar also shows that it is done syncing.

         

        However, there is 673.57GB used on the external drive I am backing up, and it says Dropbox has backed up 626.35GB.  Are these backups being compressed before being uploaded?  Not sure why almost 50GB would be missing. Nancy Megan Hannah 

         

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