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Forum Discussion
My colleague is uploading files to shared folders, but there's no desktop app notification.
Device
Lenovo Thinkpad P15v, Google Pixel 9 Operating System/Browser (if using the web)
Windows 11 Dropbox App Version (if using the app)
235.4.5905 Dropbox Plan
Plus
Question or...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey jordiboo! Thanks for your post.
When saying that youâre constantly uploading files to a shared Dropbox, are you referring to a shared Dropbox folder or a shared Dropbox account (that you both log in with the same credentials)? If the latter, please keep in mind that this goes against our Terms of Service and it can potentially result in the termination of the Dropbox account in question (you can also read this Help Center article for more info).
If thatâs not the case though, feel free to send me a full screenshot of the sharing activity notification panel that youâre looking at and I can also check this for you. From your post, I understand that youâre using the Dropbox desktop app, but Iâd love to have a visual, as well.
Keep me in the loop.
Hi Nancy,
Thanks for your response!
No, we're using our own individual accounts and uploading to a shared Dropbox folder. We've been doing this for a couple of years but it's only recently that these notifications have not been appearing. Here's a screenshot:
Today my colleague added several new files after editing the 'cosmic' file, and added some other folders too. I can see that they're there in our Dropbox folder however the notifications have not appeared at all.
Thanks for your help!
- Nancy
Thanks for clarifying as well, jordibooâ! Is your colleague facing a similar issue on their own desktop app, or is it only you who's experiencing this?
Did you have any updates on your Dropbox app or the OS of your device, right before this started happening?Hi Nancy,
No, my colleague isn't having this issue. I did have some recent updates around the time this started happening. I'm not sure how to see the update history of my dropbox app, sorry! So I'm not aware if it updated recently or not.- Walter
Thanks for clarifying that for us jordiboo - much appreciated.
Can you take a look at the notifications tab in the app's preferences and let us know if you've made sure that the toggles are set to 'on' and that you haven't somehow snoozed the notifications?
If you find that all are set to on and still notice this issue, you might need to reinstall the app.
Keep us posted!
